DBI Curbside Over-the-Counter Permit Services

Curbside Services Unavailable in Late July
DBI is moving to 49 South Van Ness Avenue in late July. In preparation for our move, we will be closed to curbside services on the following dates: July 23, 24, 30, 31 and August 3. Please mark these dates on your calendar. We apologize in advance for any inconvenience this may pose. We will continue to serve our customers remotely from Monday to Friday from 8 a.m. to 5 p.m. 

The Department of Building Inspection, in coordination with its permitting agency partners (Public Works, Planning Department, Fire and the Public Utilities Commission) is providing curbside Over-the-Counter permit services.

Curbside services are available from 7:30 a.m. to 4:30 p.m. Monday through Friday. Customers will enter the side yard south of our building from Otis Street. The following services are available daily:1660Mission

  • 7:30 to 9:30 a.m.  - OTC without Plans drop-In service 
  • 9:30 a.m. to 3:30 p.m. - OTC with Plans by appointment
  • 3:30 to 4:30 p.m.  - Permit pick-up

7:30 to 9:30 a.m. - Over-the-Counter without plans drop off service 

You will need to pre-register via Eventbrite to drop-in within this two-hour window. Limited to 30 people per day. We are accepting a maximum of 2 permits per customer. Please remember to bring completed forms and/or supporting documents with you. A plan checker will confirm your filing qualifies as OTC without plans when you check in. You will enter DBI’s ground floor to complete the permit issuance process. You will need to self-certify that you are not sick and will be required to wear a face covering.

9:30 a.m. to 3:30 p.m. - Over-the-Counter with plans by appointment

Update 7/2/20: We are contacting applicants who submitted OTC with plans permit applications online between 5/8/2020 and 5/31/2020.

Permit Center staff will contact applicants that submitted permits online for curbside service appointments in the order of those longest in the queue. Please remember to bring completed forms and/or supporting documents with you. A plan checker will confirm that your filing qualifies as OTC with plans. You will drop off the plans for review and once review is completed, you will receive payment information prior to being contacted that your permit is ready for pick up.

If you have a new application for an OTC with plans permit, please submit your application online using this link. You will join the digital queue, and we will contact you to offer you an appointment when it’s your turn. We are offering appointments in the order applications are received.

3:30 to 4:30 p.m. - Permit pick-up

You can drop by to pick up your permit during this window after we’ve contacted you that your permit is ready for pick-up. To complete the permit issuance process, payment is required and can be done online or you can mail-in a check to DBI. You will receive an email invoice with information on how to pay online from DBI.

Revision Drop-Off for Hardcopy Building Permits Requested by Planning Department 
If you have an existing Building Permit Application that was originally submitted in hardcopy, you may submit revised plans directly to the Planning Department without an appointment. Customers should enter the side yard south of our building from Otis Street and drop-off the plans in the boxes labeled “CPC Revision/Drop-Off” between 7:30am and 3:30pm. You must include:
Two sets of revised plans
Write the Building Permit Application Number along the side edge of each set of plans
Date the plans with the resubmittal date
Revised plans will be routed to the Planning Department within two days of drop-off, and your assigned Planner will review the plans within approximately one week of the plans being routed to Planning. If you choose to proceed with having the Planning Department review your revisions in hardcopy, you will be removed from the electronic plan review queue.

Qualifying OTC with and without plans
Only OTC with and without plans will be accepted during curbside service hours. Found below is a listing of the permit types allowed under each category along with a listing of the supporting documents that may be required for OTC with plans submissions. 

Please note that projects associated with City Landmarks or properties that have Block Book Notification requests may not be eligible for over-the-counter service.

Over-the-Counter without Plans

  • Re-roofing
  • Repair decks and stairs (less than 50%)
  • Replacement windows (same size and same locations)
  • Replacement garage doors
  • Minor dry rot repairs
  • Exterior siding repairs or replacement
  • In-kind Kitchen remodel (no changes to floor plan or walls)
  • In-kind Bathroom Remodel (no change to floor plan or walls)

Over-the-Counter with Plans

  • Kitchen remodel (changing floor plans / walls)
  • Bathroom remodel (changing floor plans / walls)
  • Residential Interior remodel (changing floor plans /walls)
  • New windows and exterior doors
  • Decks less than 10 feet above grade and meet planning setbacks
  • Sign permits
  • Commercial TI projects
  • Office or other B occupancy remodels
  • Power door operators
  • Permits to comply with ABE program
  • Voluntary Seismic Upgrades
  • Disability Access Barrier Removal
  • Projects that do not require Planning Department neighborhood notification

Additional documentation that may be required for OTC permits with plans, include:

  • Structural Calculations
  • Special Inspection Checklist 
  • Green Building Forms
  • DA Checklist
  • Seismic Slope and Hazard Checklist
  • Green Halo
  • Owner's Agent Authorization Form
  • Permit Applicant and Authorized Agent Disclosure and Certification
  • Material cut sheets/details for exterior changes

Completing the Necessary Forms 

You will need to complete permit application Form 3/8 to file an Over-the-Counter permit. You may need to bring other supporting documents found below. 

Visit here for a listing of the forms. 

What to expect when you are onsite:

  • You will be required to wear a face covering and stay 6-feet apart at all times 
  • You are expected to have completed permit application forms (found here) and supporting documents with you for submission. We want to issue your permit as soon as we can so please make sure your submissions are complete. Incomplete submissions will result in delays and may require you to come back.
  • Provide your contact information to DBI so we can contact you.

Accepting Online Permit Submittals
Customers can take advantage of the online permit submission process using the City's website here in addition to using curbside services. Once you've submitted your application online, you can choose to continue your application through the digital process and use electronic plan review or decide to go through the paper process. If you choose to submit using the paper process, we will offer you an appointment to come by during the OTC with plans curbside service time from 9:30am to 3:30pm daily. 

Filing Other Permits
Trade permits and street space permits will not be accepted for the curbside service. 

Trades Permit
Trades permits can be filed online by licensed contractors for electrical, plumbing and mechanical or boiler-to-operate permits. If you have a DBI contractor account online, visit here. Licensed contractors qualifying for online permit submission can contact DBI to register for a new account. You are required to complete a Service agreement form in addition to provide supporting documents, such as your ID, license number, workman's certificate, business license.  We will contact you when your account is ready within a week of submitting your application. Visit here for more information. 

If you don’t have an account, you can email Initial Plan Review staff to file your trade permit. B license contractors filing trades permits can also email them, as well.

Street Space Permit
Public Works is processing all Street Space Permits online. You can file your Street Space permit here