Filing a Complaint

To expedite the filing of complaint or to receive information on the Department of Building Inspection complaint process, please contact one of the following divisions by phone during normal business hours. The staff will be able to provide you with written documentation (Complaint Data Sheet) of your complaint. Once your complaint is in the system, you may track it online through our Online Permit and Complaint Tracking System.

When filing a complaint, please provide the following information. Failure to provide this information may prevent the Department from responding to your complaint or inquiry in a timely manner.

1. Name*

2. Contact Information (Phone number with area code, email)*

3. Exact property address of where the problem/hazard exits

4. Exact/specific statement describing the problem or concern

* - This is required for contact/response purposes; please make a note if you wish to remain anonymous.

Please contact the appropriate division/section based on the type of complaint.

Type of Complaint Division Business Hours Phone /  Web
Residential Maintenance Housing Inspection Services
8:00 AM - 5:00 PM
(628) 652-3700
Structural Issues
Work without a Permit
Work Beyond the Permitted Scope of Work
Complaints Regarding Commercial Properties
Inspection Services
8:00 AM - 5:00 PM
(628) 652-3400
Electrical Hazards Inspection Services
8:00 AM - 5:00 PM

(628) 652-3400

Plumbing Hazards Inspection Services
8:00 AM - 5:00 PM
(628) 652-3400

Disabled Access Issues Disabled Access Section
8:00 AM - 5:00 PM
(628) 652-3730