Filing a Complaint
To expedite the filing of complaint or to receive information on the Department of Building Inspection complaint process, please contact one of the following divisions by phone during normal business hours. The staff will be able to provide you with written documentation (Complaint Data Sheet) of your complaint. Once your complaint is in the system, you may track it online through our Online Permit and Complaint Tracking System.
When filing a complaint, please provide the following information. Failure to provide this information may prevent the Department from responding to your complaint or inquiry in a timely manner.
1. Name*
2. Contact Information (Phone number with area code, email)*
3. Exact property address of where the problem/hazard exits
4. Exact/specific statement describing the problem or concern
* - This is required for contact/response purposes; please make a note if you wish to remain anonymous.
Please contact the appropriate division/section based on the type of complaint.
| Type of Complaint | Division Business Hours | Phone / Web |
|---|---|---|
| Residential Maintenance | Housing Inspection Services 8:00 AM - 5:00 PM |
(628) 652-3700 https://dbiweb02.sfgov.org/dbi_complaints |
| Structural Issues Work without a Permit Work Beyond the Permitted Scope of Work Complaints Regarding Commercial Properties |
Inspection Services 8:00 AM - 5:00 PM |
(628) 652-3400 https://dbiweb02.sfgov.org/dbi_complaints |
| Electrical Hazards | Inspection Services 8:00 AM - 5:00 PM |
(628) 652-3400 |
| Plumbing Hazards | Inspection Services 8:00 AM - 5:00 PM |
(628) 652-3400 |
| Disabled Access Issues | Disabled Access Section 8:00 AM - 5:00 PM |
(628) 652-3730 |