Over-the-Counter Appointments

Track permits through our 
Online Permit Tracking System

Scheduling a new OTC with plans appointment

We are offering appointments for customers to drop off Over-the-Counter with plans permit applications. If you have a new permit application for an Over-the-Counter with plans permit, you can schedule an appointment to submit your permit application in paper. SCHEDULE YOUR APPOINTMENT HERE.

Appointments to drop off OTC with plans permit applications are scheduled Monday through Friday from 9:30 a.m. and 3:30 p.m. in 15-minute increments. Customers can drop off two permit applications per appointment and are limited to one appointment per day.

Need an earlier appointment? Sign up for the OTC with plans appointment Waitlist

In November, we added more appointments for customers to drop off Over-the-Counter with plans permit applications. We opened up a waitlist for these appointments for qualifying customers. We will reply to your waitlist request within one to two business days with an appointment time within the next 2 weeks. SIGN UP FOR THE WAITLIST HERE.  

Waiting List Guidelines

  • To be eligible for the waitlist, customers need to already have an appointment scheduled (at least 14 days past the date they join the waitlist) in QLess.
  • Customers on the waitlist who are offered appointments will have 24 hours to confirm their appointments when offered one.
  • Customers can be on the waitlist for only one appointment. If they are offered an appointment from the waitlist, they can sign up for the waitlist again after they've completed that appointment. To sign up for the waitlist again, they must meet the minimum requirements (hold an existing appointment at least 14 days out).
  • When a customer on the waitlist accepts an appointment, their existing QLess appointment for that project will automatically be cancelled.
  • If a customer already holds an appointment within the following 14 days, the customer is not eligible for the waitlist. 

We are analyzing current appointments scheduled and will cancel any appointments that are not verifiable. Starting on December 1, customers will be limited to one appointment per week.


Over-the-Counter permits without plans and fire-only permits

Customers can apply for Over-the-Counter permits without plans by dropping in at 49 South Van Ness from 7:30 to 9:30 a.m. Monday to Friday. We can accommodate 35 customers on a first-come, first-served basis. Each customer can submit a maximum of 2 permits.

From 9:30 to 11:30 a.m. Monday to Thursday, customers can drop off permit applications that require only Fire Department review. Click here for examples of fire-only scopes of work. Fire Department staff can accommodate 25 customers daily, first-come, first-served. Each customer can submit a maximum of 2 permits per day.

Please visit www.sfdbi.org/limitedservices for more information. 


Updated: October 28, 2020