Over-the-Counter Appointments

Track permits through our 
Online Permit Tracking System

Scheduling a new OTC with plans appointment

We are offering appointments for customers to drop off Over-the-Counter with plans permit applications. If you have a new permit application for an Over-the-Counter with plans permit, you can schedule an appointment to submit your permit application in paper. SCHEDULE YOUR APPOINTMENT HERE.

Appointments to drop off OTC with plans permit applications are scheduled Monday through Friday from 9:30 a.m. and 3:30 p.m. in 15-minute increments. Customers are limited to one appointment per day, and one permit application for each appointment scheduled. Starting on December 1, 2020 customers will be limited to one appointment per week.

Applicants who have already filed their plans can now meet with plan review staff in-person for Over-the-Counter plan review.

Projects eligible for in-person meetings will be published on DBI’s website and applicants will be contacted via email. This list will include the project address, permit application number, and date the project applicant may return to 49 South Van Ness to resume in-person review.

Customers with Over-the-Counter projects that are waiting for review by Building or Mechanical, are highly encouraged to meet in-person to expedite plan review.

If applicants do receive approval from all remaining plan review departments, they will not have the opportunity for same-day issuance until 5/10/21. Applicants will have the option to either take their approved plans and return on or after 5/10/21 for issuance or request that the final plan checker route the approved plans to DBI: Issuance to be processed first-come first-serve. If applicants choose the second option, the Permit Center will send an email to the authorized agents when the job card is ready for pick-up.

If your project does not finish its route, you may come back 5/10 or later and resume review. 5/10 onwards, an appointment is not necessary to return to complete your in-progress Over-the-Counter application.

We will continue to try to find earlier times for applicants currently on the OTC waitlist but will not be accepting new applicants onto that list.  We will continue to accept emergency permit requests for work to address fire or flood damage or other serious issues affecting the habitability of a building, please contact dbi.emergencyresponse@sfgov.org

Over-the-Counter permits without plans and fire-only permits

7:30 to 9:30 a.m. from Monday through Friday – Over-the-Counter without plans permits

Customers can apply for Over-the-Counter permits without plans by dropping in at 49 South Van Ness within this two-hour window. We can accommodate 35 customers on a first-come, first-served basis. Each customer can submit a maximum of 2 permits.

Please remember to bring completed forms and/or supporting documents with you. A DBI plan checker will review your application to ensure it is eligible for permit submission and processing. You will enter the ground floor to complete the permit issuance process and then proceed to the second floor to complete the payment process.

For more information on Over-the-Counter and fire-only permits, visit www.sfdbi.org/otcpermits.

If customers are uncertain about whether their project requires plans or not, please send an email to techq@sfgov.org and we will determine if the project will require plans.

For more information on Over-the-Counter and fire-only permits, visit www.sfdbi.org/otcpermits.

Trades permits and street space permits are not accepted during the limited service.

Trades permits can be filed online or with DBI staff by licensed contractors for electrical, plumbing, and mechanical or boiler-to-operate permits. Visit here for more information on how to file your trades permit. The Department of Public Works is processing all Street Space permits online. You can file your Street Space permit here.

9:30 to 11:30 a.m. Monday through Thursday – Fire-Only Permits

During this time, customers can drop off permit applications that require only Fire Department review. Click here for examples of fire-only scopes of work. Fire Department staff can accommodate 25 customers daily, first-come, first-served. Each customer can submit a maximum of 2 permits per day.


Updated: April 26, 2021