At the Department of Building Inspection (DBI), we are always looking for new ways to better serve our customers. From January through July 2015, DBI of the City & County of San Francisco contracted with Corey, Canapary & Galanis (CC&G) through the Controller’s Office to conduct a satisfaction survey study of DBI’s customers and stakeholders.

The goals of the study were to gain a better understanding of customer perception and satisfaction of our services, so we may evaluate and better sculpt our strategic plan to meet customer needs. 

These results are from a four-part study consisting of quantitative telephone/intercept study, focus groups, online survey and public meetings of contractors/building professionals, property owners and stakeholders.

Please find below our reports:

• 2015 Customer Survey Study Report
  • Executive Summary
  • Detailed Results: Telephone/Intercept Survey
  • Detailed Results: Online Stakeholder Survey
  • DBI Focus Groups

Find archived customer satisfaction research here. 

Please contact Lily Madjus at (415) 558-6107 of the Communications Office for more information.