Expanded over-the-counter permit services
In June 2007, the S.F. DBI began a new OTC review process for customers seeking permits for projects that can be reviewed within a one-hour examination period.
Faster review and approval process
Initial screening personnel are at Ground Floor Reception at 1660 Mission Street, San Francisco. Qualified projects are sent for reviews and approvals to the Fourth Floor OTC Services (temporary, until the remodeled Permit Center space at 1640 Mission is ready to open later this year).
Once all Plan Review stations required have approved a project, customers proceed to the usual permit fee payment location at the Central Permit Bureau on the ground floor—and may obtain the requested permit as soon as fees are paid.
Streamlined processing system
While the volume of customer requests for OTC services varies from day to day, this new process is expected to increase substantially the number of qualified permit approvals and issuances and have a system-wide "multiplier" effect of removing large numbers of pending permits that slow down processing. Detailed and time-consuming plan checks will be focused on more complex projects.
The net result will be a less clogged permit processing system, and qualified customers able to walk out the door with a permit within hours of the same day they applied.
Hours of operations are 8:00 a.m. to 4:00 p.m., with last customer accepted daily at 3:45 p.m.
Anyone with questions about the new OTC services should contact DBI OTC Manager, Susan Leon at 415/558-6218 or DBI’s Communications Manager, William Strawn at 415/558-6250. Information also is available on DBI’s web site: www.sfgov.org/dbi